Returns and Refunds
Our quality control team inspects each and every product before shipment. However, should you be unsatisfied with the item, we proudly offer a risk-free 60-day money-back guarantee. Just follow our money-back guarantee protocol to receive a full refund!
How to claim your money back:
1. Trial our Home Planetarium for at least 60 Days from date of delivery.
2. If you are not completely satisfied, contact us with your name, order number, and description of issue, and our Support team will take care of you by creating a case and beginning the refund procedures.
3. Once approved, return the our Home Planetarium (in its original packaging) via a trackable mail service 100 days from date of purchase to the address provided by our Support team.
4. Incomplete, indecipherable or illegible claims will be deemed invalid.
Real postage costs for the sending and return of our Home Planetarium are the full responsibility of the Claimant and will not be refunded.
5. Once returned, our Projector's purchase price will be refunded to you.
Please do not return the package before contacting us, as we cannot process the order or refund without you contacting us first!
We pride ourselves on keeping our thousands of real customers just like you happy. Please feel free to reach out with any additional questions or concerns!